hi977 Privacy Policy – How We Handle Your Data

Introduction

hi977 operates hi977.pro, an online gaming platform designed for players in Bangladesh. In operating this platform, hi977 collects and processes certain personal information about the people who use it. This Privacy Policy describes how that information is handled — what is collected, why, how long it is kept, who it is shared with, and what rights you have as the person the information relates to.

This policy applies to all registered players, visitors to hi977.pro, and anyone who contacts hi977 through our support channels. By registering an account or using the hi977 platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside hi977's Terms & Conditions, which set out the contractual basis for your use of the platform.

Your Privacy at a Glance

The six points below summarise hi977's approach to your personal data. The full details are in the sections that follow.

1. Information We Collect

hi977 collects personal information through several channels: when you register an account, when you make deposits or withdrawals, when you contact support, and automatically when you use the platform. The table below summarises the main categories of personal information hi977 collects and the source of each category.

hi977 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless this is strictly required for responsible gaming interventions (for example, if a player discloses a gambling-related health condition in connection with a self-exclusion request, that disclosure is recorded and handled with strict confidentiality).

2. How We Use Your Information

hi977 uses the personal information it collects for specific, legitimate purposes. hi977 does not use personal data for any purpose that a reasonable person would find unexpected or unjustified given the nature of an online gaming platform. The main purposes for which hi977 uses your data are set out below.

3. Payment Data and Financial Information

When you make a deposit or withdrawal on hi977 using bKash, Nagad, Rocket, Upay, or a bank account, hi977 records the wallet number or account number associated with the transaction, the transaction amount in BDT, the date and time of the transaction, and the transaction reference number provided by the payment provider. hi977 does not store full bank account credentials, card numbers, or payment provider passwords.

Payment transaction records are retained for a minimum of five years from the date of the transaction. This retention period is required for financial audit purposes and to comply with applicable anti-money laundering regulations. Transaction records may be shared with payment providers and relevant regulatory or law enforcement authorities where required by law.

4. Sharing Your Information

hi977 does not sell your personal data. hi977 shares your personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

hi977 requires all third parties with whom personal data is shared to maintain appropriate technical and organisational security measures to protect that data, and to use it only for the purpose for which it was shared. hi977 does not transfer personal data internationally outside of the arrangements described in this policy without taking appropriate steps to ensure adequate protection.

5. Cookies and Tracking Technologies

hi977.pro uses cookies and similar tracking technologies to operate the platform, improve performance, remember your preferences, and understand how players in Bangladesh use the site. This section explains what cookies hi977 uses and what they do.

Most mobile browsers on Android and iOS allow you to clear cookies and local storage from the browser settings menu. Clearing cookies will log you out of your hi977 account and reset your session preferences. hi977 does not currently offer a cookie preference panel on the site; disabling cookies through your browser settings is the available control mechanism.

6. Data Retention

hi977 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The general retention periods hi977 applies are as follows: active account data is retained for the lifetime of the account plus two years after account closure; payment and transaction records are retained for a minimum of five years from the date of the transaction; KYC verification documents are retained for five years from the date of verification or account closure, whichever is later; support correspondence is retained for three years from the date of the last interaction.

When the applicable retention period expires, hi977 will either securely delete or anonymise the relevant personal data. Anonymised data (from which it is no longer possible to identify the individual) may be retained beyond the retention period for statistical and analytical purposes. If you request deletion of your account before the expiry of a retention period, hi977 will delete or anonymise your data as soon as the applicable retention period permits.

7. Your Rights Over Your Personal Data

As a player on hi977, you have the following rights over the personal data that hi977 holds about you. To exercise any of these rights, contact hi977 support using the email address shown in the footer. hi977 will respond to rights requests within 30 days. hi977 may ask you to verify your identity before processing a rights request.

• 👁️ Right of Access: You have the right to request a copy of the personal data hi977 holds about you. hi977 will provide this in a readable format within 30 days of a verified request.
• ✏️ Right to Rectification: If any personal data hi977 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. hi977 will update your records promptly upon receipt of a verified correction request.
• 🗑️ Right to Erasure: You have the right to request deletion of your personal data. This right is subject to hi977's legal obligations to retain certain data (for example, financial transaction records). Where deletion is not possible due to a legal obligation, hi977 will anonymise the data instead.
• ⏸️ Right to Restriction: You have the right to request that hi977 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you contest the legal basis for processing.
• 📦 Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, machine-readable format. This applies to data you have provided directly to hi977 and which hi977 processes on the basis of your consent or a contract with you.
• 🚫 Right to Object: You have the right to object to hi977 processing your personal data where hi977 relies on a legitimate interests basis for that processing. hi977 will stop processing the data unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To submit a data rights request, email hi977 support using the address shown in the footer of hi977.pro. State clearly which right you are exercising and provide enough information to allow hi977 to identify your account. hi977 will acknowledge your request within 5 business days and provide a substantive response within 30 days. In complex cases, this period may be extended by a further 30 days with notice.

8. How We Protect Your Data

hi977 takes the security of player data seriously and implements technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. The platform is served over HTTPS with SSL encryption for all data in transit. Account passwords are stored using industry-standard one-way hashing, meaning hi977 staff cannot read your password directly. Access to personal data within hi977's systems is restricted on a need-to-know basis.

hi977 conducts periodic internal reviews of its data security practices. Where hi977 identifies a security vulnerability that poses a material risk to player data, hi977 will act promptly to remediate the vulnerability and, where player data has been or may have been affected, will notify affected players through their registered contact details within a reasonable timeframe.

9. Children and Minors

hi977 strictly prohibits registration or use of the platform by persons under the age of 21. hi977 does not knowingly collect personal data from anyone under 21 years of age. The registration process requires confirmation that the registrant is 21 or older, and hi977 enforces this through age verification measures including KYC documentation checks where applicable.

If hi977 becomes aware that it has collected personal data from a person under 21, hi977 will immediately close the associated account, delete the personal data collected, and void any transactions associated with the account. If you are a parent or guardian and believe your child has registered on hi977, please contact hi977 support immediately using the email address in the footer.

10. Changes to This Privacy Policy

hi977 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to hi977's privacy practices. When material changes are made, hi977 will notify registered players via their registered mobile number or email address, or by displaying a prominent notice on hi977.pro. The revised policy will state the effective date of the changes at the top of the document.

Your continued use of hi977.pro after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any change to this policy, you should stop using the platform and may request account closure as described in hi977's Terms & Conditions. The current version of this Privacy Policy is always available at hi977.pro/privacy-policy.