hi977 Frequently Asked Questions

hi977 requires a government-issued photo ID for KYC verification. Accepted documents include a Bangladesh National ID (NID), passport, or driving licence. You may also be asked to provide a selfie holding the document. KYC is normally completed within 24 hours of receiving correct files, and it is required before your first withdrawal.

The minimum age to register and play on hi977 is 21 years. hi977 enforces this rule strictly at both the registration step and during any withdrawal request. Accounts belonging to players found to be under 21 will be suspended and any remaining balance returned after verification.

No. hi977 strictly limits each person to one account. If the system detects multiple accounts linked to the same individual — by phone number, payment method, or device — all duplicate accounts may be suspended and any bonuses forfeited. If you have trouble accessing your existing account, use the password reset feature or contact support rather than opening a new registration.

Yes. hi977 accepts deposits through Nagad, Rocket, and Upay in addition to bKash. The deposit process is the same for each method: select the payment option, transfer funds from your mobile wallet app, and submit the transaction ID on hi977 to confirm. Nagad and Rocket deposits typically arrive within 5 to 15 minutes depending on network conditions.

The minimum single deposit on hi977 is ৳200, which applies to all accepted payment channels including bKash, Nagad, Rocket, and Upay. There is no hard maximum deposit limit on standard accounts, though unusually large transfers may prompt an identity confirmation step before funds are credited to your hi977 balance.

The minimum withdrawal on hi977 is ৳500. Any request below this amount will not be accepted by the system. hi977 itself charges no withdrawal fee; however, your mobile banking provider — bKash, Nagad, or Rocket — may apply its standard cash-out charge to the amount you receive in your wallet.

If your bKash, Nagad, or Rocket deposit has not appeared in your hi977 account after 30 minutes, contact hi977 support immediately. Provide your registered mobile number, the payment method used, the exact transaction ID from your mobile wallet app, the deposit amount in BDT, and the time of transfer. The hi977 team will trace the payment and manually credit confirmed transactions without delay.

hi977 carries a wide catalogue of slot and crash titles from providers including Pragmatic Play and Spribe. Game categories span classic three-reel slots, multi-payline video slots, and high-volatility crash games. All titles load directly in your mobile browser — there is no app download required to play any game on hi977.

hi977 sources all its games from providers that use independently certified Random Number Generators (RNG) to determine outcomes. These RNG systems are tested by third-party auditors before any title goes live. The RTP (Return to Player) percentage for each game is set by the provider and remains consistent for every player and every round.

hi977 offers a live casino section with real dealers streaming in real time. Available game types typically include live baccarat, live roulette, live blackjack, and game-show style titles. Live casino tables run around the clock so Bangladesh players can join at any hour of Bangladesh Standard Time (BST, UTC+6). Availability of specific tables may vary by time of day.

A wagering requirement — also called a rollover — is the total amount you must bet before bonus winnings become withdrawable cash. For example, if hi977 awards a ৳1,000 bonus with a 20x wagering requirement, you need to place ৳20,000 in qualifying bets before the funds unlock. hi977 shows the exact rollover multiplier clearly on every bonus offer page.

Yes. All hi977 bonuses have an expiry period. If the wagering requirement is not completed within the stated timeframe, the bonus and any winnings earned from it are automatically removed from your account. The expiry period for each bonus is shown in the terms at the moment of claiming. Contact hi977 support if you need clarification on a specific bonus deadline.

To self-exclude from hi977, email support using the address shown in the site footer and request self-exclusion in writing. Specify the duration you need — options include 6 months, 1 year, 2 years, or permanent exclusion. Your account will be blocked as soon as hi977 confirms the request. A self-exclusion period cannot be reversed or shortened before the agreed end date.

Yes. hi977 allows players to set daily, weekly, or monthly deposit limits as a responsible gaming tool. Contact hi977 support via the footer email to apply or adjust a limit on your account. Reductions to your limit take effect immediately. Requests to increase a limit are subject to a 48-hour cooling-off period before the higher amount activates.

To permanently close your hi977 account, email hi977 support at the address in the site footer and request account closure in writing. Include your registered mobile number for identity confirmation. Any remaining balance will be paid out to your registered payment method after your identity is verified. Account closure requests are typically processed within 3 business days.

hi977 customer support is available 24 hours a day, 7 days a week. Send an email to the address displayed in the footer of hi977.pro with your query, account details, and any relevant transaction IDs. For urgent responsible gaming matters such as self-exclusion requests, clearly state the urgency at the start of your message so the team can prioritise your case without delay.